We achieve 99.99% availability in our energy networks, making them among the most reliable in the world. The supply reliability in 2021 remained unchanged at this extremely high level. However, it is becoming increasingly difficult to connect customers on time. Although we have devoted more effort to grid expansion projects and introducing smart solutions, bottlenecks continue to occur because demand is growing at a rate that outstrips our physical capabilities.
This chapter is about our measures in the area of access to energy, reliability of supply and customer convenience. The information relates to several topics that stakeholders feel are important. Furthermore, these activities contribute to achieving SDGs.
A) Facilitation of energy transition
Objectives and results for reliability of supply
Customer convenience rated by consumers
54% in 2020.
Customer convenience rated by business customers
35% in 2020.
Electricity outage duration1
23.2 minutes in 2020
Cable numbers with >5 interruptions
17 in 2020
- 1 The electricity outage duration differs from the figure stated in the regulatory report. This report does not include the interruptions in the high-voltage network (CBL assets) owned by Liander.