Objectives and results

Customers

Our customers depend on an infallible energy supply to light and heat their homes, charge their smartphones, run other devices, and – to an increasing extent – power their electric cars.

Strategic pillar 1: support for customers in making choices

Renewable energy generation plays a crucial role in building the new energy system. The number of customers generating their own renewable energy has been increasing steadily for several years.

Strategic pillar 2: new open networks

All kinds of new infrastructures will be created at a local level, either at the initiative of residents, or because municipalities want to end the use of natural gas. We are creating such new open networks.

Strategic pillar 3: digitisation

Advancing ICT is rapidly unlocking new opportunities for managing our networks.

Strategic pillar 4: excellent network management

Our energy networks are among the most reliable in the world. We will ensure they remain so in the future. Thanks to efficient management, we are keeping the existing networks affordable.

Customer convenience

The key determining factor of customer satisfaction is the convenience they experience (Net Effort Score). Immediately after we complete a job, we ask customers for feedback on our services.

Employees

Alliander employs about 7,450 people (6,800 FTEs), who work together to ensure a reliable, affordable and accessible energy supply. We offer our employees a safe and healthy working environment that they can be proud of.

Safety

In September, two people employed by a subcontractor were injured while carrying out work for Alliander in Amsterdam. During the work, the wrong electricity cable was cut, causing an arc flash.

Fit and healthy employees

It is important to Alliander that our employees can remain sufficiently fit, motivated and skilled for their work, both now and in the future.