Annual Report 2016

Onze publicaties

Customers

Our customers count on us for a flawless energy supply. To make a cup of coffee, shop online and travel safely. And when they generate their own energy, they still want the reassurance of a reliable infrastructure with a good service.

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Annual Report 2016

Our customers and the energy transition

Energy must be available anywhere and anytime. And it must be accessible to everyone on equal terms. This is what we stand for.

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Annual Report 2016

Pillar 1: support customers in making choices

Customers are gaining more and more influence over the energy system. By far the largest number of our customers still purchase gas and electricity.

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Annual Report 2016

Pillar 2: new open networks

Depending on customer demand, alternative infrastructures may be more efficient than traditional networks. Alliander is investing in the development of alternative energy networks, such as heating networks and e-charging infrastructure.

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Annual Report 2016

Pillar 3: digitisation

Advancing ICT is rapidly unlocking new digital opportunities for managing our networks.

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Annual Report 2016

Pillar 4: excellent network management is the basis

Our energy networks are among the most reliable in the world and we will ensure they remain so in the future. Thanks to efficient management and economies of scale, we are keeping the existing networks affordable.

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Annual Report 2016

Customer satisfaction

The satisfaction of our customers is largely determined by the convenience we offer. Our customer satisfaction scores in 2016 were 90% for the consumer market and 83% for the business market - in both cases a slight fall compared to 2015.

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