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Annual report 2016 Our results in 2016

Annual Report 2016

  • About this report
  • Our story in 2016
  • About Alliander
    • About Alliander
    • Our mission
    • Trends and market developments
      • Trends and market developments
      • What we  see around us
      • What must be done
    • Our strategy
    • Objectives and results
    • Risks
    • Our impact
    • Sustainable Development Goals
  • Our results in 2016
    • Customers
      • Objectives and results
      • Our customers and the energy transition
      • Pillar 1: Support customers in making choices
      • Pillar 2: New open networks
      • Pillar 3: Digitisation
      • Piller 4: Excellent network management is the basis
      • Customer satisfaction
    • Employees
      • Objectives and results
      • Safe working practices
      • Fit and healthy employees
      • Alliander as employer
      • Composition of the organisation
    • Shareholders and Investors
      • Objectives and results
      • How finance and sustainability go hand in hand
      • Alliander's tax matters
      • Financial results in 2016
      • Verkoop en aankoop van netten
      • Aankoop aandelen
      • Income statement for 2016
      • Incidental items
      • Segment reporting
      • Balance sheet
      • Financial position
      • Events after balance sheet date
      • Our sustainability performance
      • Going forward: what you can expect from us
    • What have we learned?
    • Statement by the Management Board
  • Corporate governance
    • Corporate governance
    • Members of the Management Board
    • Members of the Supervisory Board
    • Report of the Supervisory Board
    • Remuneration report
  • Financial statements
    • Consolidated financial statements
      • Consolidated balance sheet
      • Consolidated income statement
      • Consolidated statement of comprehensive income
      • Consolidated cash flow statement
      • Consolidated statement of changes in equity
    • Notes to the consolidated financial statements
      • Accounting policies
      • IFRS
      • Basis of the consolidation
      • Notes to the consolidated financial statements
    • Company financial statements
      • Company balance sheet
      • Company income statement
      • Company statement of comprehensive income
    • Notes to the company financial statements
      • Accounting policies for the company financial statements
      • Notes to the company financial statements
      • Profit appropriation
      • Dividend proposal for 2016
      • Events after balance sheet date
      • Important subsidiaries and other participations
      • Remuneration of the Management Board and the Supervisory Board
  • Other information
    • Independent auditor's report
    • Opinion of the Alliander stakeholder panel
    • Materiality test
    • Interaction with stakeholders
    • Benchmark of our results
    • SWOT
    • Most important criteria
    • Five-year summary
    • GRI
  • Overige verslagen Other reports
    • Jaarplan 2016
    • Halfjaarbericht 2016
    • Jaarverslag 2016
  • Onze publicaties

    Annual Report 2016

    Customers

    Our customers count on us for a flawless energy supply. To make a cup of coffee, shop online and travel safely. And when they generate their own energy, they still want the reassurance of a reliable infrastructure with a good service.

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    Annual Report 2016

    Our customers and the energy transition

    Energy must be available anywhere and anytime. And it must be accessible to everyone on equal terms. This is what we stand for.

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    Onze publicaties

    Annual Report 2016

    Pillar 1: support customers in making choices

    Customers are gaining more and more influence over the energy system. By far the largest number of our customers still purchase gas and electricity.

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    Onze publicaties

    Annual Report 2016

    Pillar 2: new open networks

    Depending on customer demand, alternative infrastructures may be more efficient than traditional networks. Alliander is investing in the development of alternative energy networks, such as heating networks and e-charging infrastructure.

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    Onze publicaties

    Annual Report 2016

    Pillar 3: digitisation

    Advancing ICT is rapidly unlocking new digital opportunities for managing our networks.

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    Onze publicaties

    Annual Report 2016

    Pillar 4: excellent network management is the basis

    Our energy networks are among the most reliable in the world and we will ensure they remain so in the future. Thanks to efficient management and economies of scale, we are keeping the existing networks affordable.

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    Onze publicaties

    Annual Report 2016

    Customer satisfaction

    The satisfaction of our customers is largely determined by the convenience we offer. Our customer satisfaction scores in 2016 were 90% for the consumer market and 83% for the business market - in both cases a slight fall compared to 2015.

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    2019

    • Jaarplan 2019
    • Halfjaarbericht 2019
    • Jaarverslag 2019
    • Annual Report 2019

    2020

    • Jaarplan 2020
    • Halfjaarbericht 2020
    • Jaarverslag 2020
    • Annual Report 2020

    2021

    • Halfjaarbericht 2021
    • Jaarverslag 2021
    • Annual Report 2021

    2022

    • Halfjaarbericht 2022
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